At Vision Automotive, we are committed to providing fast and reliable shipping to all our customers. Below is an overview of our shipping process:
Off-the-Shelf Orders: We aim to process and dispatch these orders on the same working day, provided the order is placed before our cut-off time (10:30AM).
Custom Orders: Custom orders typically take 3-4 working days to be completed. This timeframe accounts for the potential need to order additional materials to ensure your product meets our high-quality standards.
We offer the following shipping options to accommodate your needs:
All shipping services include tracking and require a signature upon delivery to ensure your order reaches you safely and securely.
Once your order has been dispatched, you will receive a confirmation email with your tracking number and a link to track your delivery.
- Working days are Monday through Friday, excluding public holidays.
- Delivery times are subject to courier performance and unforeseen delays, such as weather or logistical disruptions.
- If you have any questions about your order or shipping, please contact our customer service team on 07712 238329.
We take pride in delivering top-quality products promptly and appreciate your understanding as we work to fulfil your orders with care.
At Vision Automotive, we strive to ensure every customer is satisfied with their purchase. Below is our returns policy to clarify how we handle returns and exchanges:
We offer a 31-day returns policy for all standard items. To qualify for a return, items must be unused, in their original packaging, and accompanied by proof of purchase.
Due to their custom nature, the following items are non-returnable:
We will only accept returns for these items if they arrive faulty.
If you receive a faulty item, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or refund after confirming the issue.
To begin the returns process:
Refunds will be processed back to the original payment method within 5-7 working days of receiving the returned item.
The customer is responsible for return shipping costs unless the item is faulty or we made an error with your order.
We reserve the right to inspect returned items before issuing a refund or replacement.
We appreciate your understanding of these guidelines and are here to help if you have any questions or concerns.
Thank you for choosing Vision Automotive!
At Vision Automotive, we stand by the quality of our number plates, offering a 1-year extensive warranty to give you complete peace of mind. This warranty covers:
To qualify for this warranty, the following conditions must be met:
In the unlikely event you experience an issue covered by the warranty:
This warranty ensures that your number plates remain as durable and stylish as the day they were made. For questions or to make a claim, contact our customer service team on WhatsApp (07712 238329) or email (speaktovision@gmail.com).
Trust Vision Automotive for quality plates backed by a warranty you can count on.